Privacy Policy Poker88

Welcome to the Poker88 Privacy Policy page. This document outlines our commitment to protecting the personal data of every member who registers and uses the poker88 platform — whether through our official website at poker88.ml or via the Android and iOS mobile apps available for free download.

Poker88 takes our responsibility as a trusted data controller seriously. We understand that member trust is our platform's most valuable asset, and that trust can only be maintained when we handle your personal data with care, transparency, and full accountability.

This Privacy Policy applies to all users of the poker88 platform, including website visitors, registered members, and former members. It covers all data collection, processing, storage, and disclosure activities carried out by poker88 in the course of our service operations. By using the poker88 platform, you agree to the terms of this Privacy Policy.

We are committed to keeping this Privacy Policy up to date in line with changes in legislation, technology and industry best practices in data protection. The latest version of this policy is always available on this page, and the most recent update date will be displayed at the top of the document.

Poker88 collects members' personal data through several key channels: registration forms, platform usage, financial transactions, and communications with our support team. The following are the main categories of data we collect:

Identity and Contact Data:

• Full name as stated in your official identification document.
• Date of birth for age verification (members must be 18 years of age or older).
• Active email address for communications and account login.
• Active Malaysian mobile phone number.
• Current residential address (required for full KYC verification).

Identity Verification Data (KYC):

• Front and back copy of MyKad (Malaysian identity card).
• Recent proof of address such as a utility bill or bank statement.
• A selfie holding your identification document (if required for further verification).

Financial and Transaction Data:

• Malaysian bank account information registered for withdrawal purposes.
• Records of deposits, withdrawals, and transaction history within the platform.
• E-wallet information (Touch 'n Go, Boost, GrabPay) linked to your account.

Technical and Usage Data:

• IP address, device type, operating system, and browser version.
• Login history and session activity within the platform.
• Records of gameplay, wagering, and wins.
• Location data derived from IP address (country and region only).

Poker88 uses collected personal data solely for legitimate and necessary purposes in operating the platform and delivering the best service to members. We do not use your data for any purpose not stated in this policy.

The following are the primary purposes for which your personal data is used:

• Account Management: Creates, verifies and manages your member account, including KYC and identity verification processes.
• Transaction Processing: Processes deposits, withdrawals and all financial transactions on the platform safely and efficiently.
• Platform Security: Detects and prevents fraud, money laundering, hacking attempts and any suspicious activity on your account.
• Customer Support: Provides technical assistance and resolves complaints or disputes you report to our support team.
• Legal Compliance: Fulfils compliance obligations related to anti-money laundering (AML) laws and reporting requirements to the relevant authorities.
• Service Communications: Sends important notices relating to your account, policy updates, security alerts and transaction information.
• Platform Enhancement: Analyses aggregated and anonymised usage patterns to improve the performance, usability and overall experience of the poker88 platform.
• Marketing (with consent): Sends promotional offers, bonuses and new game information only to members who have consented to receive marketing communications.

Poker88 takes a strictly limited approach to sharing members' personal data with third parties. We only share your data in specific situations that are necessary and legally or operationally justified.

Third Parties That May Receive Your Data:

• Payment Service Provider: Payment gateways used to process deposits and withdrawals (such as FPX, DuitNow, and e-wallet providers) receive only the minimum transaction data required to process your payment.
• KYC Service Provider: Third-party identity verification companies that assist us in verifying member documents and identities for legal compliance purposes.
• Game Provider: Game software providers (such as slot, live casino, and fish shooting game providers) may receive the player ID and session data required to run your games.
• Legal Authority: Law enforcement agencies, regulatory bodies, or courts issuing valid orders or warrants may require poker88 to disclose certain data in accordance with legal provisions.
• Cloud Services and Infrastructure: Cloud computing and technical infrastructure providers that operate the servers where your data is stored, subject to strict confidentiality agreements.

Poker88 does not share members' personal data with advertising companies, data brokers, social media networks, or any third parties not mentioned above for marketing or commercial purposes without your explicit prior consent.

Protecting members' personal data is a responsibility we take extremely seriously. poker88 continuously invests in the latest security infrastructure to ensure your data remains protected against cyber threats, unauthorised access and data breaches.

Technical Security Measures:

• 256-bit SSL encryption: All communications between your device and poker88's servers are encrypted using the latest TLS 1.3 protocol, ensuring data cannot be intercepted in transit.
• Encrypted Password Storage: Your account password is never stored in plain text — we use the robust bcrypt hashing algorithm with a unique random salt for each account.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA, which adds an extra layer of protection to your account by requiring a one-time verification code (OTP) at login.
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect suspicious activity, unusual login attempts, and any anomalies in member accounts.
• Data Segregation: Sensitive financial data is stored in an environment physically and logically isolated from regular operational data, with access restricted to authorised personnel only.
• Regular Penetration Testing: Poker88 undergoes security audits and penetration testing conducted by independent cybersecurity firms to identify and address vulnerabilities before they can be exploited.

Administrative Security Measures:

• Access to member personal data within poker88's internal systems is restricted on a "need-to-know" basis — only staff who require access to perform their duties are authorised.
• All Poker88 staff who handle member data are required to undergo data protection training and sign legally binding confidentiality agreements.
• Access logs to sensitive data are retained and regularly monitored to detect any unauthorised access.

Poker88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website, and they help us remember your preferences and deliver a better service.

Types of Cookies We Use:

• Session Cookies: Required to maintain your login session while you use the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Saves your preference settings such as language, display theme and game preferences so you do not need to reconfigure them each time.
• Security Cookies: Helps detect and prevent fraud by recognising the devices you commonly use to log in to your poker88 account.
• Analytics Cookies: Collects anonymised usage data to help us understand how members use the platform and identify areas for improvement.

You can control and manage cookies through your browser settings. Please note, however, that disabling essential cookies may affect the functionality of the poker88 platform and your overall user experience.

As a Poker88 member and data subject under Malaysia's Personal Data Protection Act (PDPA), you have several important rights regarding your personal data held by us. Poker88 is committed to respecting and facilitating the exercise of these rights.

• Right to Access: You have the right to request a copy of the personal data we hold about you. This request can be made through your account settings or by contacting our support team.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data from our systems. However, this request may not be fully fulfilled if the data is required for legal compliance or while the account remains active.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations, such as while we are reviewing the validity of disputed data.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service, to the extent technically feasible.
• Right to Object to Marketing: You may object to the processing of your data for direct marketing purposes at any time, and we will cease using your data for that purpose without condition.

To exercise any of the rights above, please contact our data protection team via email at [email protected] or through the live chat on the platform. We will respond within 30 working days of the date your request is received.

Poker88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws in Malaysia.

Once the designated retention period has expired, your data will be securely deleted or anonymised using industry-standard data deletion procedures so that it can no longer be associated with you.

The poker88 platform may contain links to third-party websites or services in certain contexts, such as links to payment providers or game providers. Please note that once you leave the poker88 platform and navigate to a third-party website, our Privacy Policy no longer applies.

Each third-party website has its own privacy policy and data management practices that are separate from and independent of Poker88. We encourage you to read and understand the privacy policy of any third-party website you visit.

Poker88 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal developments, or changes in the services we offer.

When material changes are made to this policy, we will notify you via:

• A prominent notice on the poker88 platform homepage for at least 30 days.
• An email notification sent to the email address registered to your account.
• In-app notifications on the poker88 mobile app if you use our application.

The "Updated" date at the top of this page will always reflect the date this Privacy Policy was last modified. Your continued use of the Poker88 platform after the effective date of any amendment constitutes your acceptance of the updated terms.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The poker88 Data Protection Team is here to help.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia (PDPA) or the relevant regulatory authority in accordance with applicable law.